5833 Redwood Dr. Ste B, Rohnert Park, California 94928, United States

707-293-9949

Lily Lash

Lashes & Skin Care

Salon Policies

Cancellation

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored: 


A minimum of 24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give 24 hours advance notice you will be charged 50% - full amount of your appointment.

No-shows

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment. 

Late Arrivals

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your practitioner will then determine if there is enough time remaining to start your service. Regardless of the length of the service actually given, you will be responsible for the “full” session. Out of respect and consideration to your practitioner and other customers, please plan accordingly and be on time. 

Furry Friends

Due to strict regulations by the State Board of Barbering & Cosmetology, Board of Consumer Affairs, and Department of Health services no animals, other than vested service dogs, are allowed in the salon at any time. We love our furbabies but please keep them at home. 

Children

As this is a relaxing grown up time experience for you and other clients, please do not bring  young children to your appointment with you. If you are unable to coordinate childcare our cancellation policy still applies. 

Lash Policies and Recommendations

Lash Clients

Fills are meant to maintain your lash volume. Please do not wait until your lashes look sparse. To be considered a fill please have a minimum of 50% of your lash extensions left, anything less will be considered a full set, and charged as such, so please book accordingly.


Proper home care is essential to your eye/eyelash health and lash extensions retention. All clients must use proper home care to maintain their lashes daily and especially before your appointment, your lashes will hold better.



New Lash Clients

If you currently have lashes from another provider and you are unhappy with the quality of application it is advised to schedule a consult or removal. Poor lash application can lead to damage to your natural lashes and should be removed before a new set can be applied.